Privacy Policy

1. Who We Are

BeLingual Ltd is the data controller responsible for your personal data. If you have any questions or concerns, please contact our team at: legal@belingual.com

2. What Data We Collect

2.1 Data You Provide Directly

• Full name, email address, phone number, and country of residence;
• Programme interest, learning goals, and how you heard about us;
• Placement test results and learning progress data;
• Payment information (processed via our secure third-party payment provider — we do not store card details);
• Communications with our team, tutors, or support staff.
  

2.2 Data Collected Automatically

• IP address, browser type, and device information;
• Pages visited, time spent on site, and referral source;
• Cookie identifiers (see our Cookie Policy for full details).
  

2.3 Data from Third Parties

We may receive data from social media platforms or referral partners when you engage with our content or promotions on those platforms.

3. How We Use Your Data

We use your personal data for the following purposes and on the following legal bases:

Contractual necessity: Processing enrolments, managing your account, delivering programmes, issuing invoices.

Legitimate interests: Improving our services, personalising your learning experience, analysing usage patterns, sending progress reports.

Consent: Sending marketing communications, newsletters, and promotional offers (you may withdraw consent at any time).

Legal obligation: Complying with applicable laws and regulatory requirements.

4. Personalised Learning and Data-Driven Insights

As part of our service, we analyse your learning activity, attendance, and progress to provide personalised feedback and adapt your programme. This is carried out as part of our legitimate interest in delivering an effective educational service.

5. How We Share Your Data

We do not sell your personal data. We may share it with:

• Teachers and tutors assigned to your programme (limited to relevant learning data);
• Third-party service providers (e.g. payment processors, video conferencing tools, CRM platforms) under strict data processing agreements;
• Regulatory or law enforcement authorities if required by law.
  

6. International Transfers

Some of our third-party providers may be based outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as UK Standard Contractual Clauses or adequacy decisions) to protect your data.

7. How Long We Keep Your Data

• Account and enrolment data: retained for the duration of your relationship with us and up to 7 years after, for legal and accounting purposes.
• Marketing data: retained until you withdraw consent or request deletion.
• Anonymised analytics data: retained indefinitely.
  

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you;
• Rectify inaccurate or incomplete data;
• Erase your data ('right to be forgotten') in certain circumstances;
• Restrict or object to processing;
• Data portability;
• Withdraw consent at any time (without affecting prior processing);
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us at: legal@belingual.com

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These include encrypted data transmission, access controls, and regular security reviews.

10. Children's Privacy

Our services are intended for learners aged 13 and above. For learners under 18, we require parental or guardian consent. We do not knowingly collect data from children under 13 without verifiable parental consent.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or via a notice on our website. The updated policy will take effect upon posting.

12. Contact Us

For privacy-related enquiries: legal@belingual.com

To contact the ICO: ico.org.uk | 0303 123 1113